Faulty or damaged item
If your item has arrived and is faulty or damaged please notify us as soon as possible. Once you have notified us, we will arrange for the return of the product for assessment. Once we have confirmed the damage or fault, it will be repaired or replaced free of charge.
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email info@smartfox.co.nz to arrange a return. When returning an item please ensure it is well-packaged and in clean, hygienic condition.
- The Buyer must check the item(s) immediately after purchase / delivery and report any transit damage or faults by email within 24hrs of receiving the item. Smartfox reserves the right to refuse courier claims that are made after this time frame. Please inspect the goods prior to signing for them as if goods are signed for ‘in good order’ we are not able to make a claim with the courier.
- Contact must be made directly with Smartfox for approval prior to returning goods under warranty, invoices and order number will be required as proof of purchase. Photos or other forms of evidence may also be requested from the Buyer.
- Smartfox will replace or repair where possible and Refunds will only be offered where a replacement is not available. Original courier charges are non-refundable. Refunds will not be considered after the item has been used, if the buyer simply changes their mind or if the item is not “what you expected.''
- Products must be returned with all accessories including their original packing materials, cartons and boxes.
We do not have to give you a refund if:
- You decide you don’t want the goods
- You find the same thing cheaper elsewhere
- You bought something for someone else that they don’t like or already have
- You bought something that doesn’t match what you already have.
If you are unsure about a product then please email us about a right to exchange. Once agreed by us then please remember all goods returned to us must be in original packaging with all accessories and in a re-saleable condition. If you do not meet those requirements we will not refund or exchange your product and we will send your purchase back to you at your expense.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 20% restocking fee. Freight charges will not be credited under any circumstances.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.
*SmartFox adheres to the Australian Consumer Law(ACL), and Competition and Consumer Act 2010