Smartfox Australia is part of the established Smartfox retail business that has been serving customers across Australia and New Zealand for more than 20 years.
Over that time, we've built an extensive customer feedback history through our online stores and long-established online retail presence.
We're proud of the reputation we've built and especially grateful to the thousands of customers who have taken the time to share their experience.
Customers regularly mention helpful service, quick delivery, good communication, careful packaging and products arriving exactly as expected.
Below is a selection of feedback from Smartfox customers in Australia and New Zealand.
What Our Australian Customers Say
★★★★★
“Just wanted to say a quick thanks for the chance to grab the Warheads Sour Grape Soda 12 Pack — it’s been hard to find elsewhere, so I was really happy to get it through you. The packaging was great too. Overall, an awesome buying experience — I’ll definitely be ordering again!”
Ben — Victoria
★★★★★
“Awesome, as always. Third time ordering and cannot fault. Thank you.”
Karen — Sydney
★★★★★
“I wanted to say a big thank you once again for all your help. We received the cake stands in great timing and everyone loved them.”
Taylor — Richmond, Victoria
More Smartfox Customer Feedback
★★★★★
“Great service and I love the book. Many thanks.”
Dave — Christchurch
★★★★★
“Great, the silicon pan handle covers are perfect! Thank you.”
Ian & Betty — Kapiti
★★★★★
“Super fast delivery and thank you. Highly recommended.”
John — Whangarei
★★★★★
“Love my purchases, thank you so much.”
Loren — Franklin
★★★★★
“Fast delivery. Product as stated. Highly recommend.”
David — Wanaka
★★★★★
“Great Smartfox, love the clock, looks and works perfectly and was well packaged for freight.”
Shelley — Invercargill
★★★★★
“Nice sheet set from a great and reliable seller! A+”
Paul — Auckland
★★★★★
“Very impressed, super fast delivery and very well packaged. I highly recommend.”
Andrew — Coromandel
★★★★★
“Thanks for the quick delivery. The items were exactly as expected.”
Philip — Kumeu
★★★★★
“Great product and trade, as pictured and described. Thank you.”
Ryan — Manukau
★★★★★
“Fantastic company, swift delivery.”
Sarah — Porirua
★★★★★
“Thank you once again for another cool trade! Love the quality products and great customer service.”
Bruce — Tauranga
★★★★★
“Many thanks for the opportunity to trade with you again.”
Susan — Ashburton
★★★★★
“Very prompt communication and delivery.”
Andrea — Nelson
★★★★★
“Excellent! Very quick delivery. Well done.”
Owen — Ashburton
★★★★★
“Excellent product and quick service.”
Elaine — Kaiapoi
★★★★★
“Very pleased with purchase. Excellent service, quick delivery, no hassle.”
Chrissy — Christchurch
★★★★★
“Excellent communication, happy result. Thank you.”
Joshua — Invercargill
★★★★★
“Would recommend this seller to others. Quick and painless process.”
Matty — Hamilton
★★★★★
“Delivery was quick.”
Paul — Waiheke Island
★★★★★
“Quick and easy and love the duvet. Thank you.”
Louise — Helensville
★★★★★
“Thank you. Item received as described and quickly.”
Michelle — Te Anau
★★★★★
“It was easy and fast, thanks.”
Marina — North Shore
★★★★★
“Thank you very much. Always a pleasure to do business.”
Darren — Tauranga
★★★★★
“Item exactly as described. Prompt shipping. Thank you.”
David — Queenstown
★★★★★
“Fast shipping. Recommended.”
Karen — North Shore
★★★★★
“Clear communication and good item, as described. Thank you.”
Mary — Timaru
★★★★★
“Fast and problem free.”
Andrew — Carterton
★★★★★
“Product as described. Prompt delivery. Highly recommend!”
Kim — Kumeu
★★★★★
“Excellent product and service.”
Charles — Auckland
★★★★★
“Good communication. Quick response. Highly recommended.”
Janet — Kerikeri
★★★★★
“Fast delivery. Highly recommend.”
Divika — Cambridge
★★★★★
“Great service and very happy with purchase. Thanks.”
Bryan — Waitakere
★★★★★
“Quick delivery, good product. Recommended.”
John — Auckland
★★★★★
“Received product quickly and in perfect condition. Would trade again.”
CJ — Franklin
★★★★★
“Exactly what I wanted. Delivered promptly.”
Debbie — Papakura
★★★★★
“Very helpful. Would trade again.”
Rob — Auckland
★★★★★
“Super fast delivery, item as advertised, very happy. Have placed you in my favourites.”
D — Palmerston North
★★★★★
“Great product and packed well. Will order from this seller again. Thank you.”
Anita — Ashburton
Feedback Built Over More Than 20 Years
Smartfox has been trading online for more than two decades.
Our established customer feedback history includes more than 100,000 customer ratings and 98% positive feedback.
What we're particularly proud of isn't simply the number of ratings. It's the themes that appear repeatedly in the feedback we receive.
Reliable Delivery
Customers regularly mention quick dispatch and receiving their orders promptly.
Products as Described
Customers appreciate receiving products that match their expectations.
Helpful Customer Service
Communication, responsiveness and helpful support are frequently mentioned.
Careful Packaging
Customers regularly comment on products arriving safely and well packaged.
Easy Online Shopping
Many customers describe their Smartfox experience as straightforward and hassle-free.
Repeat Customers
Some of our favourite feedback comes from people who return to shop with Smartfox again.
Serving Australia & New Zealand
Smartfox Australia is part of the same established Smartfox business serving customers across Australia and New Zealand.
Orders are fulfilled through our network in Australia and New Zealand, depending on the product and supplier. This allows us to offer Australian customers access to an extensive and continually growing range of products.
Our more than 20 years of online retail experience and extensive customer feedback history give Australian shoppers the reassurance of dealing with an established business rather than a newly created online store.
Thank You to Our Customers
Whether you've purchased from Smartfox once or have shopped with us several times, thank you for choosing Smartfox.
Every piece of feedback helps us improve and helps new customers shop with greater confidence.
Thank you to every customer who has taken the time to share their experience with us.